Frequently Asked Questions
What are your hours of operation?
We are in our office Monday through Friday, 7AM to 4PM EST. Our Sales Representatives are on the road from 7AM to 4PM EST. We do not operate on Saturday or Sunday.
We are in our office Monday through Friday, 7AM to 4PM EST. Our Sales Representatives are on the road from 7AM to 4PM EST. We do not operate on Saturday or Sunday.
How can I place an order?
Although we don’t currently offer online ordering, you can easily place orders by phone 610-429-8266, email at [email protected], or fax 610-429-8277. You can also stop by our showroom in West Chester to see our products first-hand. We’d love to meet you!
Although we don’t currently offer online ordering, you can easily place orders by phone 610-429-8266, email at [email protected], or fax 610-429-8277. You can also stop by our showroom in West Chester to see our products first-hand. We’d love to meet you!
When will online ordering be available?
Stay tuned!
Stay tuned!
Do you have sales on your products?
Yes! On sale products change every two months. All current promotions can be found on the Sales Flyers page.
Receive sales specials from your Sales Representative or try signing up for our email list by emailing [email protected].
If you sign up for our email list, you will receive regular emails that contain closeouts, informational flyers, updates about our business, and bi-monthly sales flyers.
Yes! On sale products change every two months. All current promotions can be found on the Sales Flyers page.
Receive sales specials from your Sales Representative or try signing up for our email list by emailing [email protected].
If you sign up for our email list, you will receive regular emails that contain closeouts, informational flyers, updates about our business, and bi-monthly sales flyers.
What is your Freight Free policy?
Review our Freight Free policy here.
Review our Freight Free policy here.
When will the new catalog be available?
We recently redesigned our product catalog. An interactive version is now available at our interactive catalog; or you can download the PDF version here.
We recently redesigned our product catalog. An interactive version is now available at our interactive catalog; or you can download the PDF version here.
What is your return policy?
There is a 30-day return policy. No returns will be accepted after 30 days, and no credit will be issued. All kits and custom assortments, including hose assemblies, are non-returnable. The return of obsolete, discontinued, or modified parts will not be accepted. All non-stock items are sold on a non-cancellable basis and are not returnable. No returns will be accepted C.O.D. and no merchandise can be returned without a Return Authorization Number. Returns will not be accepted unless prior arrangements have been made and a return authorization has been issued by Customer Service. All material must be returned in its original packaging. Returns are subject to a 25% restocking fee plus all freight costs. Any unauthorized return will be refused at our receiving docks, and returns will be handled on a credit basis only. All goods returned to and accepted by Kelly Industrial Supply, Inc. as defective or incorrect, shall be replaced or credited in full. All credit memos expire 60 days from the date issued.
There is a 30-day return policy. No returns will be accepted after 30 days, and no credit will be issued. All kits and custom assortments, including hose assemblies, are non-returnable. The return of obsolete, discontinued, or modified parts will not be accepted. All non-stock items are sold on a non-cancellable basis and are not returnable. No returns will be accepted C.O.D. and no merchandise can be returned without a Return Authorization Number. Returns will not be accepted unless prior arrangements have been made and a return authorization has been issued by Customer Service. All material must be returned in its original packaging. Returns are subject to a 25% restocking fee plus all freight costs. Any unauthorized return will be refused at our receiving docks, and returns will be handled on a credit basis only. All goods returned to and accepted by Kelly Industrial Supply, Inc. as defective or incorrect, shall be replaced or credited in full. All credit memos expire 60 days from the date issued.