1) You’ll Experience Exceptional Customer Service![]() The driving force behind our industrial supply company is our customer service standards. Hundreds of companies have trusted us to provide straightforward and honest business practices. This principle is our competitive advantage. Our skills create customer loyalty, new referrals, and long-term relationships. Each sales representative has clear communication, amazing problem-solving abilities, and a friendly demeanor. You'll get trustworthy personal service by telephone, fax, and email. You’re assured a speedy response to all inquiries. You’ll discover each representative’s explanations and resolutions are clear and concise. Every customer service representative is knowledgeable, accessible, and courteous when discussing resolutions. Our reps are valued and appreciated for the work that keeps you happy. For the past 30 years, we’ve hand-selected customer service reps for their keen listening skills and problem-solving capacities. This results in a friendly and warm experience for you. We resolve negative experiences with good old-fashioned customer service to enhance your satisfaction. Our customer-centric culture thrives because each agent is empowered to make decisions that benefit you. This empowerment results in personalized solutions that benefit your company. Each sales rep is trained to reduce overall purchasing costs and downtime while increasing productivity. These are three reasons why we have superior customer retention. We prize giving the best possible customer service. This philosophy influences every interaction and provides outstanding experiences for you. We strive to make your priorities ours; long-term customer faithfulness proves it. Our empathetic agents are the keystone of our brand loyalty as we strive to exceed your expectations with every interaction. Your business relationship makes us thrive, and we value you. Wonderful customer service allows us to attract new customers like you while fostering the company’s growth year after year. Great people, integrity, and positive ideals are just a few qualities you’ll find when purchasing industrial products from Kelly Industrial Supply, Inc. as your wholesale distributor. Couple this with high-quality products, competitive pricing, and prompt delivery to ensure you’ll find our relationship with you strengthens with each purchase. As a wholesale distributor, we take care of you because we know that excellent customer service is an investment that pays dividends and is crucial to building long-term relationships. Many of our customers have been with us for nearly 30 years. 2) Take Advantage of Our Competitive Pricing |
First, Shauna joined Team Purple at the end of August, taking over as our new graphics and marketing person. Then, Arissa joined Team Red at the end of October as a warehouse associate in our receiving department. Lastly, in the beginning of November Mark joined Team Red as a warehouse associate and delivery driver. These three make quite the additions to Team Kelly! | |
While we get adjusted into the blog life again, check out our slideshow of all our current 2022 Employee and Team of the Month Winners! Have a great day, a great rest of June and we'll be back to it in July! 😉😊
We've had a very eventful and productive April! With the first month of the second quarter out of the way, we're looking foward to continuing to work hard on providing excellent service to our customers.
We held our monthly Employee/Team awards for February. (We are a little behind, but working on getting caught up!)
Our customer service supervisor, Alex, was voted employee of the month! Alex has always been invaluable part of our team and has consistantly put in his best effort in providing top-notch customer service. Great work, Alex!
The Kelly staff also recognized the Purple Team's hard work and voted them team of the month!
We held our monthly Employee/Team awards for February. (We are a little behind, but working on getting caught up!)
Our customer service supervisor, Alex, was voted employee of the month! Alex has always been invaluable part of our team and has consistantly put in his best effort in providing top-notch customer service. Great work, Alex!
The Kelly staff also recognized the Purple Team's hard work and voted them team of the month!
We've also had a lot of birthdays and an anniversary this month! Carla, our warehouse personell celebrated her two year anniversary with the company. Congratulations, Carla!
Tom, Wendy, Samantha, and Michael also celebrated their birthdays this month.Happy birthday, everyone!
After a whirlwind of the past few months, Kelly Industrial Supply is bringing back some normalcy to our routines. We're back to our regular business hours of Monday through Friday, 7AM - 4PM. Sales reps are stepping foot into their customer locations again; and we're back to our monthly awards.
Over the last couple of weeks, the Kelly staff took the time to vote for August's Employee of the Month. It was a close call between a few, and pulling through for the win is Drew. He is one of our Green team members as a Sales Representative. Drew celebrated his 9 year anniversary with Kelly Industrial in June and has built many customer relationships over the years. Not only did he win Employee of the Month, he also won a small in-house contest between the sales rep, selling the most of one of our most popular brands and vendors, Weiler Abrasives. Congratulations Drew! |
The Kelly staff also took a vote on August's team of the month. Majority ruled that our Green Team, the Sales Representatives, were well deserving of the Team award. Wendy, Drew, Mike, and Jeremy have been out on the front-lines putting their customers' needs first and have been nothing short of positive through these unprecedented times. Well deserved, Green Team! |
This time of year, all over television screens are award show after award show. Here at Kelly Industrial Supply, we do our own version of awards by recognizing one employee each month for this significant contribution and hard work to the company, as well as one team for working together to reach their goals.
The votes are in! The Kelly team voted our newest Sales Representative, Mike Campbell, as Employee of the Month. Mike started with us in September 2019 and has consistently surpassed his goal each month. He is continuously bringing in sales and is always receptive to what his customers' have to say. Congratulations, Mike! And the Team of the Month award goes to ... Orange Team! Our Orange Team is made up of only one member of our staff, Tom Kelly, owner and President of Kelly Industrial Supply, Inc. He started this company in 1991 and has been making moves ever since! From the exemplary product knowledge to running a tight ship, Tom has been running at full speed. Congratulations, Orange Team! |
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